Frequently Asked Questions

🚚 Shipping

How long does shipping take?
Standard international shipping takes 7–14 business days. Express shipping (3–5 business days) is available at checkout.

Do you ship worldwide?
Yes — we ship to over 47 countries. Shipping costs are calculated at checkout based on your location.

🔄 Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging. Contact us at support@zenticshop.com to initiate a return.

Can I exchange my timepiece?
Yes, exchanges are available within 14 days. Please contact our support team to arrange an exchange.

⚙️ Warranty

Do your watches come with a warranty?
All Zentic timepieces come with a 12-month manufacturer warranty covering mechanical defects.

What does the warranty cover?
The warranty covers manufacturing defects. It does not cover damage from misuse, water damage beyond the watch's rating, or normal wear and tear.

💳 Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay.

Is my payment information secure?
Yes — all transactions are encrypted and processed securely through Shopify Payments.

📦 Orders

Can I track my order?
Yes — once your order ships, you'll receive a tracking number via email.

Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of placement. Contact us immediately at support@zenticshop.com.